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How much does it cost to use Direct Freight?
It is $25.00 per month for unlimited access to the load board.
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How do I sign up?
If you already have a username and password,
you may log in to your existing account and click on the button that
says "Click Here to Setup a Full Subscription",
otherwise, if you do not yet have a username and
password, you can click on the "Create Account" button
at the top of the screen.
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What methods of payment does Direct Freight accept?
We accept Visa, Mastercard, Discover, and American Express. You can also set up a direct debit from your checking or savings account. We currently do not offer billing accounts.
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Does Direct Freight have a contract?
No, we do not have a contract. All accounts are month to month and you may cancel at any time. We will continue to charge your account each month until you notify us that you would like to cancel your account. When you cancel your account, your service will continue through the remainder of your paid subscription. We do not offer refunds for unused service. Our billing date is the 20th of each month for the following month’s service. If you do not wish to have service for the next month, please call us before the 20th, so we can stop additional charges from being processed. You may re-subscribe at any time by logging into the website with your username and password and clicking on the box that says "Click Here to Setup a Full Subscription".
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How do I cancel my account?
You may cancel your account at any time by calling our office at 888-894-4198. We are in the office Monday through Friday from 7:00am to 3:30pm CDT. If we are not available at the time of your call, you may leave a voicemail. Be sure to leave your company name and username so we can locate your account. You may also send an email to admin@directfreight.com.
When you cancel your account, your service will continue through the remainder of your paid subscription. We do not offer refunds for unused service. Our billing date is the 20th of each month for the following month’s service. If you do not wish to have service for the next month, please contact us before the 20th, so we can stop additional charges from being processed. You may re-subscribe at any time by logging into the website with your username and password and clicking on the box that says "Click Here to Setup a Full Subscription".
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How does Direct Freight Services work?
Direct Freight Services is a freight matching service. The loads posted on our board are from brokers and shippers. To search for loads/trucks or post loads/trucks, you will have to have an account. To search for available loads you will have to set up an account and pay a $25.00 monthly fee. To post loads/trucks you will need to set up a free posting account. Once you have set up a username and password, login to the website and proceed as follows:
- To find a load, click on the "Find Loads" tab at the top of the screen. A page titled Load Search Page will be displayed. Fill the page out according to your needs and click "Search" and the matching results will be brought up. If you find a load you are interested in and you are a paid subscriber, under the contact information it will give the name and phone number you need to contact about that load. You contact the company that posted the load to get additional load information, such as pay rate, exact location and any other load details.
- To post a load click on the "Post Loads" tab at the top of the screen. A page titled Load Entry Page will be displayed. Fill in the blanks with your load information and click the "Submit Load" button. Your load will remain on our board for 24 hours unless you remove it. Anyone interested in the load you have posted will contact you directly if they are available to take the load(s) you have posted. You may also send your available load list to loads@directfreight.com or you may fax your load information to 660-707-0112 and we will post your
loads for you.
- To find a truck, click on the "Find Trucks" tab. A page titled Truck Search Page will be displayed. Fill the page out according to your needs and click "Search" and the matching results will be brought up. If you find a truck you are interested in, under the contact information it will give the name and phone number you need to contact about that truck. You contact the company that posted the truck to get them to haul the load you have available.
- To post a truck click on the "Post Trucks" tab. A page titled Truck Entry Page will be displayed. Fill in the blanks with your truck information and click the "Submit Truck" button. Your truck will remain on our board for 24 hours unless you remove it. Anyone interested in the truck you have posted will contact you directly.
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How does the credit score work?
The credit scores are a rating from 0 to 100, to help you determine if you would like to do business with the broker/shipper that has posted their load(s) on our board. The closer to 100 a score is, the better credit rating the company has. If a company’s credit score appears as an N/A, it means that they have not been posting with us long enough or on a regular enough basis to obtain a credit rating for them.
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What kinds of loads are posted on your load board?
The majority of the loads posted on our board are for full size trailers 48 or 53 foot in length. We do have partial or LTL loads listed on the board as well. They can vary in size from 1 pallet to 35,000 pounds. To search for partial loads choose the types of trailers your trailer could potentially haul as and under the load size choose the LTL or partial load option.
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How do I retrieve my username and or password?
If you have forgotten your username or password, you may get to the log in page by clicking on the "log in" button on the top left of the home page. Once there, click on the link in the registered users login box that says "I forgot my password". Put in your email address and it will email your username and password to you. If a page comes up that says username not found and you have multiple e-mail accounts, you might have used a different email address when creating the account. If all attempts fail, you can contact our office at 888-894-4198. Our office hours are from 7:00 am to 3:30 pm CDT.
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How do I update my company information?
You can change your company information by logging in to the website and clicking on the tab at the top of that page that reads "My Profile". You may also change your password from this page.
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How do I get paid?
You will work out the payment arrangements with the broker/shipper when you call to check load availability. Payment arrangements are made directly with the broker/shipper who posted the load(s). Direct Freight does not get involved with payments arrangements.
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How current are the postings on your board?
Typically, no load will remain on our board more than 24 hours. Many of the brokers/shippers update their load(s) automatically throughout the day. If they let us know a load(s) needs to be removed, we can do that for them if they are unable to access their account at any time.
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Do you provide mileage calculators or directions?
Currently if you click on the "Calculate Mileage" tab, you can put in your starting location and destination and the mileage and driving directions will be calculated for you.
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Why does a credit score not appear by my posting(s)?
Currently it takes 30 to 45 days once you start posting with us to get your credit score. If you have been posting load(s) longer than that, but not on a regular basis we may not be able to obtain a score for you.
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Does your board have freight for smaller truck/trailer(s)?
The majority of the loads posted on our board are for full size 48 or 53 foot trailers. We do however have partial loads listed on the board as well. To search for load(s) for smaller vehicles, choose all trailer types that would potentially fit your type of trailer keeping in mind that partial loads can vary from 1 pallet to 35,000 lbs. Just remember to be sure and click (LTL) partial on the load size. This will narrow your search down and only show the smaller loads that your truck/trailer can haul.
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What is the pay rate for the load(s) posted on Direct Freight Service?
Direct Freight Services has no control on what the pay rate is for the load(s) posted on our board. The rate of pay is determined by the broker/shipper posting the load(s). There are to many variables for us to determine a rate of pay, each load is going to be different. Some loads are paid by a per mile rate and some are paid by a flat rate. If the broker/shipper gives us the pay rate, we will post it. It will appear under the "View Details" to the right side of the screen beside the load(s) you are interested in.
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What is an MC # and do I have to have one to use this site?
An MC # is a Motor Carrier Number. It is assigned to those who have registered and are in compliance with (FMSCA) Federal Motor Carrier Safety Administration. You do not have to have an MC# to use our service. If you have one, or obtain one after setting up an account, please add it to your company profile. If you have additional questions about MC #’s, you can visit www.fmcsa.dot.gov
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How do I remove email alerts?
To stop load/truck alerts from your email. Login to the database and click on "Recent Searches/Email Alerts" tab. This will show all of the searches you have done as well as all of the alerts you have set up. To remove searches or alerts click on the white box to the left side of the search or scroll down and click on the box that says select all if you would like to remove all the entries. Once you have checked all the alerts you want to delete, scroll down and click on the box that says delete checked entries.
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Do I need a promo code?
The promo codes you are asked for when doing the demo search is a number we use internally for tracking purposes. It does not entitle you to any sort of a discount. If you have a promo code, you can enter it when it asks for one. If you do not have one, simply enter your email address and click on the button that says "Continue to Demo Load Search".
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What is Trucker Search?
Trucker Search is a sister company to Direct Freight Services. It is designed to assist company’s looking for a truck driver, and help available truck drivers find employment. The fee to search for a truck driver is $50.00 per month, to place your resume on Trucker Search there is no charge. It is a completely separate service. At this time we do not offer any discounts for using both services.
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